Frequently Asked Questions
Answers to the questions we are asked most often about products, specifications, terms and delivery.
By phone on +971 50 402 0229, or by email at info@coastal-petroleum.com. Our office is in the Hamriyah Free Zone, Sharjah, UAE.
We supply diesel, petrol, jet fuel, aviation gasoline, heavy fuel oil, liquefied petroleum gas, gas mixtures, paraffin and bitumen, alongside lubricants and petrochemical additives.
Send us the product, grade, quantity, delivery terms and destination through the contact form, or email the details to info@coastal-petroleum.com. Our commercial team will respond with an offer.
Products are supplied against internationally recognised specifications agreed at the point of contract. Independent inspection can be arranged so that quality and quantity are certified before delivery.
Commercial terms are agreed per contract and depend on volume, product and delivery structure. Please contact our commercial team to discuss a supply arrangement.
We work under standard Incoterms — including FOB, CIF and delivered terms — depending on the product, route and the destination port or facility.
Each consignment is issued with the relevant commercial and quality documentation, including quality and quantity certificates and the shipping documents required by the destination.
Payment structures are agreed per contract and typically follow standard trade instruments. Details are confirmed with our commercial team before an order is placed.
We operate from the Hamriyah Free Zone in Sharjah, UAE, with an established refinery partnership network spanning 34 countries. See our Network page for the full map.
Yes. Refineries in sanctioned jurisdictions — currently Iran and Venezuela — are excluded from our commercial network and are never approached for supply.
Our operations follow applicable emissions, handling and disposal regulations, and our storage, handling and disposal procedures are published on our Sustainability page.
Please follow all safety guidance supplied with the product, covering storage, handling and disposal. Our full precautions are set out on the Sustainability page — contact us if you have any concerns.